Refunds
Our Hassle-Free Refund Policy
We want you to love every Lazello product you purchase, but we understand that sometimes things don’t work out. That’s why we offer a stress-free refund policy that aligns with our commitment to customer satisfaction and trust.
30-Day Money-Back Guarantee – If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Easy Returns, No Questions Asked – We believe in making returns effortless. Simply contact our support team, and we’ll guide you through the process.
Quality Assurance – If you receive a damaged or defective item, we will replace it immediately at no extra cost.
Refund Processing – Once we receive your returned item, we will process your refund within 5-7 business days.
Exclusions – For hygiene and safety reasons, certain items (such as opened skincare products) may not be eligible for returns unless they are defective.
Your satisfaction is our priority, and we are here to ensure you have a luxurious and worry-free shopping experience.
Elevating Beauty, Redefining Luxury
At Lazello, we believe self-care isn’t a luxury—it’s a necessity. Our mission is to bring high-quality, innovative beauty and self-care products to those who deserve to look and feel their best every single day.
We combine precision design, ethical craftsmanship, and affordability to make luxury accessible—because beauty should be effortless.
Luxury beauty shouldn’t come with a luxury price tag. The beauty industry is filled with brands charging exorbitant prices, making premium self-care products out of reach for many. We saw an opportunity to change that.
Lazello was founded by a team of beauty enthusiasts, designers, and innovators with one goal—to redefine beauty through affordability, innovation, and European sophistication.
Inspired by modern minimalism and a belief that self-care should be both accessible and indulgent, we created a brand where salon-quality results meet at-home convenience.
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