FAQ
Got Questions? We've Got Answers
Do you ship overseas? Where do you ship to?
Currently we ship only to USA! Luxury beauty to your doorstep.
How long does shipping take?
Delivery times depend on your location:
U.S.A.: 5-9 business days
How can I track my order?
Once your order is processed, you’ll receive a tracking number via email so you can follow your package’s journey in real time.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Klarna (where available) for flexible payment options.
Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to make a change, contact us within 12 hours of placing your order. After this period, orders may already be in transit and cannot be modified.
What if my item arrives damaged or defective?
We take quality seriously. If you receive a defective or damaged item, please contact us immediately with a photo, and we’ll send a replacement at no extra cost.
Do you offer refunds?
Yes! We have a 30-day money-back guarantee if you’re not satisfied. Simply return your item for a refund. See our refund policy above for details.
Are your products cruelty-free?
Absolutely. Lazello is 100% cruelty-free, and we never test on animals. Our products are made with ethically sourced, skin-friendly ingredients.
How can I contact customer support?
You can reach us via email at info@lazello.com or through our contact form on our website.
Our team is happy to help with any inquiries!
Do you offer discounts or promotions?
Yes! Sign up for our Lazello VIP Club to receive exclusive discounts, early access to sales, and special offers.
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